With the rise of online work-from-home jobs and freelancing, our concept of a workplace is steadily changing. Now, our concept of a traditional workplace can differ from the rooms filled with individual cubicles that we were used to. HubStaff, a software from a company of the same name based in the United States, offers its services for conventional, remote, or even completely online workplaces.
An employee monitoring software is used to monitor whether or not employees are keeping on with their responsibilities, in addition to screen and be aware of unwanted or prohibited activity. Apart from monitoring behaviour, it may also be used to manage any type of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Freshdesk Integration Hubstaff
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
All of us know full well that social media kills productivity. All too often, a few swipes on any social media app will wind up consuming hours of our time, even at work. Checking up on important notifications from time to time is acceptable, but it is helpful if supervisors know when it is becoming a problem. HubStaff can help monitor if employees use an excessive amount of social media and other applications that hamper productivity.
HubStaff can take note of the sites (and even the url of the exact page) that employees see during work hours, as well as the time they spend on it. Traffic from applications may also be tracked and the time spent on these can also be listed.
The data is displayed neatly, and managers can see the page title of the visited pages, the url, and the time spent, all in a single glance. They can also go to the links displayed to confirm if workers really are allowing time slide on websites unrelated to work.
Tracking individual screens is too much of a hassle and can be quite awkward if done personally. But then, it’s necessary for when a remote workplace setup is in order where it’s impossible to handle employees in person.
HubStaff has a feature that can enable managers to take screenshots of the employees’ screens at a customizable time interval, with 10 minutes as the default option. If this sounds too much of an invasion of privacy, then it could be set to have the screenshots be partly blurred. This way, managers can determine if workers are working in their desks rather than playing games or watching movies, without exposing potential sensitive information.
It should be noted that workers would understand that this feature is activated on their screens. Employees would also have the ability to look at the screenshots taken from their displays just so that they’ll be ensured that this feature is implemented only for reasons related to work.
That said, this still has an effect on the behaviour of employees as knowing that their screens are monitored is enough of a reason for them to perform their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a measure of employee activity. HubStaff can detect keyboard strokes and mouse interaction and discover times of inactivity where none of these instances are present.
HubStaff can then compare the overall time where the mouse or keyboard is busy to the overall time spent working. HubStaff considers a productivity rate of at least 60% as a great sign. Productivity rates of less than 60% may indicate that a worker is taking too much time on the desk doing nothing, or if a worker is doing too slowly.
The dashboard for this tool shows the productivity rate of each member of the team. In this way, the tool may also be used to see how many members of this team are working on a project at a given time.
Work Limit Monitoring Freshdesk Integration Hubstaff
Working overtime is also becoming more of a norm, even so in countries like Japan where it’s an unofficial standard. Reasons can vary from employees wanting to finish their jobs early, catch up on projects, and some are only workaholics who wish to be working as much as possible.
However, it’s been proven that too much work can be harmful as creativity and productivity declines without enough rest. There’s a good reason why there’s a regular 8 hours of work every day.
HubStaff can help managers monitor if workers are working too much hours per week. They can set the maximum time each week which employees can stay logged on for work. After the maximum time has been reached, then the time monitoring tool stops. In this manner, workaholic tendencies are suppressed, and that employees won’t be given the incentive to put in too much time to work and sacrifice rest and personal time.
Monitor the Location of Workers
Managers working with remote teams might find it tough to communicate and organize the team. Some employees might be leaping from place to place for work, and even be working from cafes or other workstations.
Setting up unplanned meetings can be difficult if workers are commuting from 1 place to another, or if they’re doing field work.
Members of the team can install HubStaff on their telephones so that the employee location monitoring feature can be utilized. With this, managers and team leaders can monitor the location of their members during work hours.
HubStaff can display how much time employees spend on commuting between locations and how long is spent on each location. From these data, managers can determine the best time to do quick meetings.
As this needs employees to install HubStaff in their phones, this can be seen as too intrusive of a tool. But same as the principles on iOS and Android programs, employees will know exactly when their places are being tracked.
Project Progress Monitoring
HubStaff lets the entire team report on the progress of their tasks. HubStaff can then use this to provide a report on the status of every job on a weekly basis. On the staff dashboard, managers can see each individual employee’s working hours and a summary of the completed and uncompleted tasks. The dashboard also shows whether workers are online.
Payroll, Timesheets, and other Miscellaneous Features Freshdesk Integration Hubstaff
Aside from tracking employee productivity, HubStaff can also make it easier for managers and admins to manage payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can function as a virtual check-in and check-out mechanism for companies. And, better than conventional systems where timesheets can be cheated, the HubStaff timesheet tool can capture the very first keyboard stroke or mouse activity of the day for each employee.
Managers can also pause the system manually for breaks.
With HubStaff, maintaining a list of working hours and wages is also made simpler. HubStaff’s citizenship handling tool can determine each employee’s payout depending on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made easy. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set period.
Project Tracking for Clients Freshdesk Integration Hubstaff
Becoming transparent to clients is key for establishing trust for your company. HubStaff makes it effortless to communicate with customers, as well as assure them that things are going as agreed upon.
HubStaff makes it easy for clients to take a peek into the progress of jobs. This can be simply done by adding clients into the members tab. From there, they can see the stages of the project, in addition to the completed and pending tasks.
Third party Software Integration
HubStaff can integrate nicely with other project monitoring tools including but not limited to Asana and Trello. This is great news for business owners who are already using other project management software.
You may be asking yourself if using HubStaff to manage employees can be counterproductive as it may make a feeling of distrust between managers and staff members. To ease your mind, you can be certain that HubStaff lets the whole team know of the entire monitoring system. Employees can be sure that their actions are monitored only during work hours, and precisely how they are being monitored.
However, as a business owner or manager, it is your responsibility to let your workers know beforehand that your workplace will be implementing HubStaff. Additionally, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a tracking system.
To put it simply, HubStaff is a monitoring system rather than a surveillance system. Employees can be sure that only the instances of their keystrokes and mouse actions are recorded, and not the actual keystroke that they register. HubStaff won’t let managers and admins know what exactly their employees are typing.
HubStaff has three paid plans that charge a fixed price per user per month. The Basic plan costs $10, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock features associated with payroll administration. The enterprise feature comprises fleet tracking and even a concierge accounts.
For those who are ready to pay on an annual basis, then the price per person per month of the paid plans will be slashed down to $5, 8$, and $16, respectively.
Verdict Freshdesk Integration Hubstaff
You can be sure that HubStaff can flawlessly do the job that it promises to do. The user interface is intuitive and clean, and isn’t at all confusing, requiring only minimal orientation for workers not familiar with the software.
However, it must be stated that not all businesses might benefit fully from using HubStaff. HubStaff is specially suited to contemporary desk tasks, and for projects where staff members use computers for the majority of their time. Take jobs that take a whole lot of reading for instance, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be at the top of a reading assignment in reality
Business owners should also not completely rely on the information that HubStaff collects to ascertain whether their employees are being productive or not. HubStaff is merely a project management software with features and tools that can allow you to gauge the performance of workers and other members of the team. This is in no way a virtual or artificial intelligence workplace manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Freshdesk Integration Hubstaff
Q: Where do the screenshots go?
A: HubStaff shops the screenshots and other information using Amazon AWS.
Q: Is there a maximum number of group members who may use HubStaff?
A: The paid programs have a minimum of 2 users and limit of 350 users.
Q: Why is implementing HubStaff in companies completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them are available on their website. However, these are just based on United States laws. It is wise to check with a lawyer for international users.
Q: Can employees choose when they are being tracked?
A: Yes, employees can manually start and end HubStaff tracking and have it run in the background. HubStaff doesn’t collect any data once monitoring ends.