With the rise of online work-from-home jobs and freelancing, our notion of a workplace is steadily changing. Now, our notion of a conventional workplace can differ from the rooms filled with individual cubicles that we were used to. HubStaff, a software from a firm of the same name based in the United States, offers its services for traditional, remote, or even completely online offices.
An employee monitoring software is used to monitor whether or not employees are keeping on with their responsibilities, in addition to screen and look out for unwanted or illegal activity. Aside from monitoring behavior, it may also be used to manage any type of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Helpscout and Hubstaff
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
We all know full well that social media kills productivity. All too often, a few swipes on any social media app is going to wind up consuming hours of our time, even in the workplace. Checking up on important notifications from time to time is acceptable, but it’s helpful if supervisors know when it’s becoming a problem. HubStaff can help track if workers use an excessive amount of social media and other programs that hamper productivity.
HubStaff can pay attention to the sites (and even the url of the exact page) that workers visit during work hours, as well as the time they spend on it. Traffic from applications may also be tracked and the time spent on them can also be listed.
The data is displayed neatly, and supervisors can see the page name of the visited pages, the url, and the time spent, all in one glance. They can also visit the links displayed to verify if workers really are letting time slide on sites unrelated to work.
Monitoring individual displays is too much of a hassle and can be quite awkward if done personally. But then, it’s necessary for when a remote workplace setup is in order where it’s impossible to manage employees in person.
HubStaff has a feature that can enable managers to take screenshots of their employees’ screens at a customizable time interval, with 10 minutes as the default. If this sounds too much of an invasion of privacy, then it can be set to have the screenshots be partly blurred. In this way, managers can determine if employees are working in their desks rather than playing games or watching movies, without exposing potential sensitive information.
It should be noted that employees would know that this feature is activated on their screens. Employees would also have the ability to view the screenshots taken from their displays just so they’ll be ensured that this feature is implemented just for reasons related to work.
With that said, this still has an influence on the behavior of employees as knowing that their screens are tracked is enough of a reason for them to perform their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a measure of employee activity. HubStaff can detect keyboard strokes and mouse interaction and discover times of inactivity where none of these instances are present.
HubStaff can then compare the overall time where the mouse or keyboard is busy to the overall time spent working. HubStaff considers a productivity rate of at least 60% as a great sign. Productivity rates of less than 60% may indicate that a worker is taking too much time on the desk doing nothing, or if a worker is doing too slowly.
The dashboard for this tool displays the productivity rate of each member of the team. This way, the tool can also be used to see how many members of this team are working on a project at a specified time.
Work Limit Monitoring Helpscout and Hubstaff
Working overtime is also becoming more of a standard, even so in countries such as Japan where it’s an unofficial standard. Reasons can vary from employees wanting to complete their jobs early, catch up on projects, and some are only workaholics who want to be running as much as possible.
However, it has been demonstrated that too much work can be detrimental as productivity and creativity declines without enough rest. There is a great reason why there’s a standard 8 hours of work every day.
HubStaff can help managers track if employees are working too much hours per week. They could set the maximum time every week which workers can stay logged on for work. Following the maximum time has been reached, then the time monitoring tool stops. This way, workaholic tendencies are suppressed, and that workers will not be given the incentive to put in too much time to work and sacrifice personal and rest time.
Monitor the Location of Employees
Managers working with remote teams might find it tough to communicate and organize the team. Some employees may be jumping from place to place for work, and even be operating from cafes or other workstations.
Setting up unplanned meetings can be hard if workers are commuting from one place to another, or if they’re doing field work.
Members of the group can install HubStaff in their smartphones so that the employee place monitoring feature can be used. With this, managers and team leaders can monitor the location of the members during work hours.
HubStaff can display how much time employees spend on commuting between locations and how much time is spent on each location. From these data, managers can determine the best time to do quick meetings.
As this requires employees to install HubStaff on their phones, this can be seen as overly intrusive of a tool. But same as the principles on iOS and Android programs, employees will know precisely when their locations are being tracked.
Project Progress Monitoring
HubStaff lets the entire team report on the progress of their tasks. HubStaff can then use this to offer a report on the status of every job on a weekly basis. On the team dashboard, managers can see each individual employee’s working hours and a summary of the completed and uncompleted tasks. The dashboard also shows whether employees are online.
Payroll, Timesheets, and other Miscellaneous Features Helpscout and Hubstaff
Besides tracking employee productivity, HubStaff can also make it easier for managers and admins to handle payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can be a virtual check-in and check-out mechanism for businesses. And, better than traditional systems where timesheets can be cheated, the HubStaff timesheet tool can capture the very first keyboard stroke or mouse activity of the day for each employee.
Managers can also pause the machine manually for breaks.
With HubStaff, keeping a record of working hours and wages is also made easier. HubStaff’s payroll managing tool can determine each employee’s payout depending on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made simple. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set interval.
Project Tracking for Customers Helpscout and Hubstaff
Being transparent to customers is key for establishing trust for your business. HubStaff makes it easy to communicate with customers, in addition to assure them that things are going as agreed upon.
HubStaff makes it simple for clients to take a peek into the progress of jobs. This can be simply accomplished by adding clients into the members tab. From there, they can see the stages of the project, as well as the pending and completed tasks.
Third party Software Integration
HubStaff can integrate well with other project monitoring tools such as but not limited to Asana and Trello. This is good news for business owners that are already using other project management software.
You may be asking yourself if using HubStaff to manage employees can be counterproductive since it may make an atmosphere of distrust between managers and staff members. To ease your mind, you can be sure that HubStaff lets the whole team know of the whole monitoring system. Employees can make certain that their activities are monitored only during work hours, and exactly how they are being tracked.
However, as a business owner or manager, it’s your responsibility to let your employees know beforehand that your workplace will be implementing HubStaff. Additionally, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a tracking system.
To put it simply, HubStaff is a monitoring system and not a surveillance system. Employees can be sure that only the instances of their keystrokes and mouse actions are listed, rather than the actual keystroke that they register. HubStaff will not let managers and admins know just what their employees are typing.
HubStaff has three paid programs that charge a fixed price per user per month. The Basic plan costs $10, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock attributes associated with payroll administration. The enterprise feature comprises fleet monitoring and even a concierge account.
For those who are ready to pay on an annual basis, then the cost per person per month of their paid plans will be slashed down to $5, 8$, and $16, respectively.
Verdict Helpscout and Hubstaff
You can be sure that HubStaff can flawlessly do the job that it promises to do. The user interface is intuitive and clean, and isn’t at all confusing, requiring only minimal orientation for employees not familiar with the software.
However, it must be said that not all businesses might benefit fully from using HubStaff. HubStaff is especially suited to modern desk tasks, and for projects where staff members use computers for most of their time. Take jobs that require a lot of reading for instance, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be at the top of a reading assignment in fact
Business owners should also not completely rely on the data that HubStaff collects to determine whether their employees are being productive or not. HubStaff is simply a project management software with features and tools that will help you gauge the performance of employees and other members of the team. This is certainly not a virtual or artificial intelligence workplace manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Helpscout and Hubstaff
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other data using Amazon AWS.
Q: Is there a maximum number of group members that may use HubStaff?
A: The paid programs have a minimum of 2 users and cap of 350 users.
Q: Why is implementing HubStaff in companies completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them can be found on their website. But these are only based on United States laws. It is best to consult with a lawyer for international users.
Q: Can employees choose when they are being tracked?
A: Yes, employees can manually start and end HubStaff monitoring and have it run in the background. HubStaff doesn’t collect any data once monitoring ends.