With the rise of internet work-from-home jobs and freelancing, our notion of a workplace is steadily changing. Today, our notion of a traditional workplace can differ from the rooms filled with individual cubicles that we were used to. HubStaff, a software from a firm of the same name based in the United States, offers its services for conventional, remote, or even completely online offices.
An employee monitoring software is used to monitor whether or not employees are keeping on with their responsibilities, as well as screen and be aware of unwanted or prohibited activity. Aside from monitoring behaviour, it may also be used to manage any type of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Hubstaff and Helpscout
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
All of us know full well that social media kills productivity. All too frequently, a few swipes on any social media app is going to wind up consuming hours of our time, even in the workplace. Assessing on important notifications from time to time is acceptable, but it’s helpful if supervisors know when it’s becoming a problem. HubStaff can help track if employees use too much social media and other applications that hamper productivity.
HubStaff can pay attention to the sites (and even the url of the exact page) that employees visit during work hours, in addition to the time they spend on it. Traffic from applications may also be tracked and the time spent on them is also listed.
The data is displayed neatly, and supervisors can see the page name of the visited pages, the url, and the time spent, all in one glance. They can also go to the links displayed to verify if workers really are letting time slide on sites unrelated to work.
Tracking individual screens is too much of a hassle and can be very awkward if done personally. But then, it is crucial for when a remote workplace setup is in order where it is impossible to manage employees in person.
HubStaff has a quality that could enable managers to take screenshots of their employees’ screens at a customizable time period, with 10 minutes as the default option. If this sounds too much of an invasion of privacy, then it can be set to have the screenshots be partly blurred. In this way, managers can determine if workers are working in their desks rather than playing games or watching movies, without exposing possible sensitive information.
It must be noted that workers would know that this feature is activated on their screens. Employees would also be able to view the screenshots taken from their screens just so they’ll be ensured that this feature is implemented only for reasons related to work.
That said, this still has an influence on the behavior of employees as knowing that their displays are monitored is enough of a reason for them to perform their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a measure of employee activity. HubStaff can detect keyboard strokes and mouse interaction and discover times of inactivity where none of those instances are found.
HubStaff can then compare the overall time where the mouse or keyboard is busy to the total time spent working. HubStaff considers a productivity rate of at least 60% as a good sign. Productivity rates of less than 60% can indicate that a worker is taking too much time on the desk doing nothing, or if a worker is doing too slowly.
The dashboard for this tool displays the productivity rate of each member of the team. In this way, the tool may also be used to see how many members of the team are working on a project at a given time.
Work Limit Monitoring Hubstaff and Helpscout
Working overtime is also becoming more of a norm, even so in countries such as Japan where it’s an unofficial standard. Reasons can vary from employees wanting to finish their tasks early, catch up on jobs, and some are only workaholics who want to be running as much as possible.
However, it’s been proven that too much work can be harmful as creativity and productivity declines without enough rest. There is a good reason why there is a standard 8 hours of work each day.
HubStaff can help managers track if workers are working a lot of hours per week. They could set the maximum time every week which employees can stay logged on for work. Following the maximum time has been reached, then the time monitoring tool stops. In this manner, workaholic tendencies are curbed, and that employees won’t be given the incentive to put in a lot of time to work and sacrifice personal and rest time.
Monitor the Location of Employees
Managers working with remote teams may find it hard to communicate and coordinate the team. Some employees may be jumping from place to place for work, and also be working from cafes or other workstations.
Setting up unplanned meetings can be hard if employees are commuting from one place to another, or if they’re doing field work.
Members of the team can install HubStaff in their smartphones so that the employee place monitoring feature can be utilized. With this, supervisors and team leaders can track the location of their members during work hours.
HubStaff can display how much time employees spend on commuting between places and how long is spent on each location. From these data, managers can determine the best time to do rapid meetings.
As this requires employees to install HubStaff on their phones, this can be seen as too intrusive of a tool. But same as the principles on iOS and Android applications, employees will know precisely when their locations are being monitored.
Project Progress Monitoring
HubStaff lets the entire group report on the progress of their tasks. HubStaff can then use this to provide a report on the status of each project on a weekly basis. On the team dashboard, managers can view each individual employee’s working hours and a summary of their completed and uncompleted tasks. The dashboard also displays whether employees are online.
Payroll, Timesheets, and other Miscellaneous Features Hubstaff and Helpscout
Aside from tracking employee productivity, HubStaff can also make it easier for managers and admins to handle payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can function as a digital check-in and check-out mechanism for businesses. And, better than traditional systems where timesheets can be cheated, the HubStaff timesheet tool can capture the first keyboard stroke or mouse activity of the day for each worker.
Managers can also pause the system manually for breaks.
With HubStaff, keeping a list of working hours and wages is also made easier. HubStaff’s citizenship handling tool can determine each employee’s payout based on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made simple. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set interval.
Project Tracking for Customers Hubstaff and Helpscout
Being transparent to customers is key for establishing trust for your business. HubStaff makes it effortless to communicate with customers, in addition to assure them that things are moving as agreed upon.
HubStaff makes it easy for clients to have a peek into the progress of jobs. This can be simply done by adding clients into the members tab. From there, they could see the stages of the project, in addition to the pending and completed tasks.
Third party Applications Integration
HubStaff can integrate nicely with other project tracking tools including but not limited to Asana and Trello. This is great news for business owners that are already using other project management software.
You might be wondering if using HubStaff to handle employees can be counterproductive as it might make a feeling of distrust between managers and team members. To ease your mind, you can be sure that HubStaff lets the whole team know of the whole monitoring system. Employees can make certain that their actions are monitored only during work hours, and precisely how they’re being monitored.
However, as a company owner or manager, it’s your responsibility to let your workers know beforehand that your office will be implementing HubStaff. Additionally, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a tracking system.
To put it simply, HubStaff is a tracking system and not a surveillance system. Employees can be certain that only the instances of the keystrokes and mouse activity are listed, rather than the actual keystroke that they register. HubStaff won’t let managers and admins know what exactly their workers are typing.
HubStaff has three paid plans that charge a fixed price per user per month. The Basic plan costs $7, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock features related to payroll administration. The enterprise feature includes fleet monitoring and even a concierge account.
For those who are willing to pay on an annual basis, then the price per person per month of the paid plans will be slashed down to $5, 8$, and $16, respectively.
Verdict Hubstaff and Helpscout
You can be certain that HubStaff can flawlessly do the job that it claims to do. The user interface is clean and intuitive, and is not in any way confusing, requiring only minimal orientation for employees not knowledgeable about the software.
However, it must be stated that not all businesses might benefit fully from using HubStaff. HubStaff is especially suited to modern desk tasks, and for projects where team members use computers for the majority of their time. Take jobs that require a whole lot of reading for example, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be at the top of a reading assignment in reality
Business owners should also not completely rely on the data that HubStaff collects to determine if their employees are being productive or not. HubStaff is merely a project management software with features and tools that will allow you to gauge the performance of workers and other members of the team. This is in no way a virtual or artificial intelligence office manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Hubstaff and Helpscout
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other data using Amazon AWS.
Q: Is there a maximum number of team members that may use HubStaff?
A: The paid plans have a minimum of 2 users and limit of 350 users.
Q: Why is implementing HubStaff in businesses completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them are available on their website. However, these are only based on United States laws. It is best to consult with a lawyer for international users.
Q: Can employees choose when they are being monitored?
A: Yes, employees can manually start and finish HubStaff tracking and have it run in the background. HubStaff does not collect any data once tracking ends.