With the rise of online work-from-home jobs and freelancing, our concept of a workplace is steadily changing. Now, our concept of a traditional workplace can be different from the rooms full of individual cubicles that we were used to. HubStaff, a software from a firm of the same name based in the United States, offers its services for conventional, distant, or even entirely online workplaces.
An employee monitoring software is used to monitor whether or not employees are keeping on with their responsibilities, as well as screen and look out for unwanted or prohibited activity. Aside from monitoring behavior, it may also be used to handle any sort of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Hubstaff Customer Service Qa
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
We all know full well that social media kills productivity. All too often, a few swipes on any social networking app will end up consuming hours of our time, even at work. Assessing on important notifications from time to time is acceptable, but it’s helpful if supervisors know when it’s becoming a problem. HubStaff can help monitor if employees use an excessive amount of social media and other applications that hamper productivity.
HubStaff can pay attention to the sites (and even the url of the exact page) that workers visit during work hours, in addition to the time they spend on it. Traffic from applications can also be monitored and the time spent on these can also be listed.
The data is displayed neatly, and managers can see the page title of the visited pages, the url, and the time spent, all in one glance. They can also visit the links displayed to verify if workers really are allowing time slide on sites unrelated to work.
Tracking individual screens is too much of a hassle and can be quite awkward if done personally. But then, it is necessary for when a remote workplace setup is in order where it is impossible to handle employees in person.
HubStaff has a quality that can enable managers to take screenshots of the employees’ screens at a customizable time interval, with 10 minutes as the default option. If this sounds too much of an invasion of privacy, then it can be set to have the screenshots be partly blurred. In this way, managers can determine if employees are working on their desks instead of playing games or watching movies, without exposing possible sensitive information.
It must be noted that employees would know that this feature is activated on their displays. Employees would also have the ability to view the screenshots taken from their displays just so that they’ll be ensured that this feature is implemented only for reasons related to work.
With that said, this still has an influence on the behavior of employees as knowing that their screens are tracked is enough of a reason for them to execute their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a step of worker activity. HubStaff can detect keyboard strokes and mouse interaction and detect times of inactivity where none of those instances are present.
HubStaff can then compare the total time where the mouse or keyboard is active to the overall time spent working. HubStaff considers a productivity rate of at least 60% as a great sign. Productivity rates of less than 60% can indicate that a worker is taking too much time on the desk doing nothing, or if an employee is doing too slowly.
The dashboard for this tool displays the productivity rate of every member of the group. This way, the tool can also be used to see how many members of the team are working on a project at a given time.
Work Limit Monitoring Hubstaff Customer Service Qa
Working overtime is also becoming more of a norm, even so in countries such as Japan where it’s an unofficial standard. Reasons can range from employees wanting to finish their tasks early, catch up on jobs, and some are just workaholics who wish to be working as much as possible.
However, it has been proven that too much work can be harmful as creativity and productivity declines without enough rest. There is a good reason why there is a standard 8 hours of work every day.
HubStaff can help managers monitor if workers are working too much hours each week. They could set the maximum time each week which employees can stay logged on for work. Following the maximum time has been reached, then the time monitoring tool stops. This way, workaholic tendencies are curbed, and that employees will not be given the incentive to put in a lot of time to work and sacrifice rest and personal time.
Monitor the Location of Employees
Managers working with remote teams might find it hard to communicate and organize the team. Some employees might be leaping from place to place for work, and even be working from cafes or other workstations.
Setting up unplanned meetings can be hard if employees are commuting from one place to another, or if they’re doing field work.
Members of the group can install HubStaff on their telephones so that the employee place monitoring feature can be used. With this, managers and team leaders can monitor the location of the members during work hours.
HubStaff can display how much time employees spend on commuting between locations and how long is spent on each location. From these data, managers can determine the best time to do rapid meetings.
As this needs employees to install HubStaff on their phones, this may be seen as too intrusive of a tool. However, same as the principles on iOS and Android applications, employees will know precisely when their places are being tracked.
Project Progress Monitoring
HubStaff lets the entire group report on the progress of their tasks. HubStaff can then use this to provide a report on the status of every job on a weekly basis. On the staff dashboard, managers can view each individual employee’s working hours and a summary of their completed and uncompleted tasks. The dashboard also displays whether employees are online.
Payroll, Timesheets, and other Miscellaneous Features Hubstaff Customer Service Qa
Besides tracking employee productivity, HubStaff can also make it easier for managers and admins to manage payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can be a virtual check-in and check-out mechanism for businesses. And, better than conventional systems where timesheets can be cheated, the HubStaff timesheet tool can capture the first keyboard stroke or mouse action of the day for each employee.
Managers can also pause the system manually for breaks.
With HubStaff, maintaining a record of working hours and salaries is also made easier. HubStaff’s citizenship handling tool can determine each employee’s payout depending on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made easy. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set interval.
Job Tracking for Clients Hubstaff Customer Service Qa
Being transparent to customers is key for establishing trust for your business. HubStaff makes it easy to communicate with customers, in addition to assure them that things are going as agreed upon.
HubStaff makes it easy for clients to take a peek into the progress of jobs. This can be simply accomplished by including clients into the members tab. From there, they can see the stages of the project, as well as the pending and completed tasks.
Third party Software Integration
HubStaff can integrate nicely with other project monitoring tools such as but not limited to Asana and Trello. This is great news for business owners that are already using other project management software.
You may be asking yourself if using HubStaff to handle employees can be counterproductive since it may make an atmosphere of distrust between managers and staff members. To ease your mind, you can be certain that HubStaff lets the entire team know of the whole monitoring system. Employees can make certain that their actions are monitored only during work hours, and precisely how they are being tracked.
However, as a company owner or manager, it’s your responsibility to let your workers know beforehand that your office will be implementing HubStaff. Also, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a tracking system.
To put it simply, HubStaff is a tracking system rather than a surveillance system. Employees can be sure that only the cases of their keystrokes and mouse activity are recorded, rather than the actual keystroke that they register. HubStaff won’t let managers and admins know just what their workers are typing.
HubStaff has three paid programs that charge a fixed price per user per month. The Basic plan costs $7, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock features related to payroll administration. The enterprise feature includes fleet tracking and even a concierge account.
For those people who are willing to pay on an annual basis, then the price per person per month of the paid programs will be slashed down to $5, 8$, and $16, respectively.
Verdict Hubstaff Customer Service Qa
You can be certain that HubStaff can flawlessly do the job that it promises to do. The user interface is clean and intuitive, and isn’t in any way confusing, requiring only minimal orientation for workers not familiar with the software.
However, it has to be said that not all businesses might benefit fully from utilizing HubStaff. HubStaff is specially suited to contemporary desk jobs, and for projects where team members use computers for most of their time. Take jobs that require a lot of reading for example, where employees might seem to be inactive based on computer interaction. The software might say that they are inactive, but they just might be at the top of a reading assignment in fact
Business owners should also not completely rely on the data that HubStaff collects to determine if their employees are being productive or not. HubStaff is simply a project management software with tools and features that can allow you to gauge the performance of workers and other members of the group. This is in no way a virtual or artificial intelligence office manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Hubstaff Customer Service Qa
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other information using Amazon AWS.
Q: Is there a maximum number of group members who can use HubStaff?
A: The paid programs have a minimum of 2 users and limit of 350 users.
Q: Why is implementing HubStaff in companies completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them are available on their website. But these are just based on United States laws. It’s best to consult with a lawyer for international users.
Q: Can employees choose when they are being monitored?
A: Yes, employees can manually start and end HubStaff monitoring and have it run in the background. HubStaff doesn’t collect any data once tracking ends.