With the rise of internet work-from-home jobs and freelancing, our concept of a workplace is steadily changing. Today, our notion of a traditional workplace can be different from the rooms full of individual cubicles that we were used to. HubStaff, a software from a company of the same name based in the United States, offers its services for conventional, distant, or even entirely online workplaces.
An employee tracking software is used to monitor whether or not employees are keeping on with their duties, as well as screen and be aware of unwanted or illegal activity. Apart from monitoring behaviour, it can also be used to handle any type of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Hubstaff Ticketing
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
All of us know full well that social media kills productivity. All too often, a few swipes on any social media app will wind up consuming hours of our time, even in the workplace. Assessing on important notifications from time to time is acceptable, but it is helpful if supervisors know when it’s becoming a problem. HubStaff can help track if employees use too much social media and other programs that hamper productivity.
HubStaff can pay attention to the websites (and even the url of the specific page) that workers visit during work hours, as well as the time they spend on it. Traffic from applications can also be monitored and the time spent on them is also recorded.
The information is displayed neatly, and supervisors can see the page name of the visited pages, the url, and the time spent, all in a single glance. They can also visit the links displayed to confirm if workers really are allowing time slide on websites unrelated to work.
Monitoring individual screens is too much of a hassle and can be quite awkward if done personally. But then, it’s crucial for when a remote workplace setup is in order where it’s impossible to handle employees in person.
HubStaff has a feature that could enable managers to take screenshots of the employees’ screens at a customizable time interval, with 10 minutes as the default. If this sounds too much of an invasion of privacy, then it can be set to have the screenshots be partly blurred. This way, managers can determine if employees are working in their desks instead of playing games or watching movies, without exposing potential sensitive information.
It must be noted that workers would understand that this feature is activated on their screens. Employees would also be able to view the screenshots taken from their screens just so they’ll be ensured that this feature is implemented just for reasons related to work.
With that said, this still has an influence on the behavior of employees as knowing that their screens are tracked is enough of a reason for them to perform their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a step of employee activity. HubStaff can detect keyboard strokes and mouse interaction and detect times of inactivity where none of these instances are present.
HubStaff can then compare the total time where the mouse or keyboard is active to the overall time spent working. HubStaff considers a productivity rate of at least 60% as a good sign. Productivity rates of less than 60% may indicate that a worker is taking too much time on the desk doing nothing, or if an employee is doing too slowly.
The dashboard for this tool shows the productivity rate of each member of the group. This way, the tool can also be used to see how many members of this team are working on a project at a given time.
Work Limit Monitoring Hubstaff Ticketing
Working overtime is also becoming more of a norm, even so in countries such as Japan where it’s an unofficial standard. Reasons can range from employees wanting to finish their jobs early, catch up on projects, and some are just workaholics who wish to be running as much as possible.
However, it has been demonstrated that too much work can be harmful as creativity and productivity declines without enough rest. There is a great reason why there is a standard 8 hours of work each day.
HubStaff can help managers monitor if workers are working a lot of hours each week. They could set the maximum time each week that workers can remain logged on for work. Following the maximum time has been reached, then the time tracking tool stops. In this manner, workaholic tendencies are suppressed, and that workers will not be given the incentive to put in too much time to work and sacrifice rest and personal time.
Monitor the Location of Workers
Managers working with remote teams might find it hard to communicate and coordinate the team. Some employees may be leaping from place to place for work, and also be operating from cafes or other workstations.
Setting up unplanned meetings can be difficult if workers are commuting from 1 place to another, or if they are doing field work.
Members of the team can install HubStaff in their telephones so that the employee location monitoring feature can be used. With this, managers and team leaders can track the location of their members during work hours.
HubStaff can display how much time employees spend on commuting between locations and how much time is spent on each location. From these data, managers can determine the best time to do quick meetings.
As this requires employees to install HubStaff on their phones, this may be seen as too intrusive of a tool. However, same as the principles on iOS and Android applications, employees will know exactly when their locations are being monitored.
Project Progress Monitoring
HubStaff lets the entire team report on the progress of their tasks. HubStaff can then use this to provide a report on the status of each project on a weekly basis. On the staff dashboard, managers can view each individual employee’s working hours and a summary of the completed and uncompleted tasks. The dashboard also shows whether employees are online.
Payroll, Timesheets, and other Miscellaneous Features Hubstaff Ticketing
Aside from tracking employee productivity, HubStaff can also make it easier for managers and admins to manage payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can function as a virtual check-in and check-out mechanism for companies. And, better than traditional systems where timesheets can be cheated, the HubStaff timesheet tool can record the first keyboard stroke or mouse action of the day for each employee.
Managers can also pause the machine manually for breaks.
With HubStaff, maintaining a list of working hours and wages is also made simpler. HubStaff’s payroll managing tool can determine each employee’s payout based on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made easy. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set period.
Project Tracking for Customers Hubstaff Ticketing
Being transparent to customers is key for establishing trust for your business. HubStaff makes it effortless to communicate with customers, in addition to assure them that things are moving as agreed upon.
HubStaff makes it simple for clients to have a peek into the progress of jobs. This can be simply accomplished by adding clients into the members tab. From there, they could see the phases of the project, in addition to the completed and pending tasks.
Third party Applications Integration
HubStaff can integrate nicely with other project tracking tools including but not limited to Asana and Trello. This is great news for business owners that are already using other project management applications.
You might be wondering if using HubStaff to manage employees can be counterproductive since it may make an atmosphere of distrust between managers and staff members. To ease your mind, you can be sure that HubStaff lets the entire team know of the whole monitoring system. Employees can make certain that their activities are monitored only during work hours, and precisely how they are being monitored.
However, as a company owner or manager, it is your responsibility to let your employees know beforehand that your workplace will be implementing HubStaff. Additionally, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a monitoring system.
To put it simply, HubStaff is a monitoring system rather than a surveillance system. Employees can be sure that only the instances of the keystrokes and mouse activity are recorded, and not the actual keystroke that they register. HubStaff won’t let managers and admins know what exactly their workers are typing.
HubStaff has three paid programs that charge a fixed price per user per month. The Basic plan costs $7, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock features associated with payroll administration. The enterprise feature comprises fleet tracking and even a concierge account.
For those people who are willing to pay on an annual basis, then the price per person per month of the paid programs will be slashed down to $5, 8$, and $16, respectively.
Verdict Hubstaff Ticketing
You can be sure that HubStaff can flawlessly perform the job that it claims to do. The user interface is intuitive and clean, and isn’t in any way confusing, requiring only minimal orientation for workers not familiar with the software.
However, it has to be stated that not all companies might benefit fully from using HubStaff. HubStaff is specially suited to contemporary desk jobs, and for projects where team members use computers for the majority of their time. Take jobs that take a whole lot of reading for example, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be on top of a reading assignment in fact
Business owners should also not completely depend on the information that HubStaff collects to determine if their employees are being productive or not. HubStaff is simply a project management software with tools and features that will allow you to gauge the performance of employees and other members of the team. This is certainly not a virtual or artificial intelligence workplace manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Hubstaff Ticketing
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other information using Amazon AWS.
Q: Is there a maximum number of group members that may use HubStaff?
A: The paid programs have a minimum of two users and limit of 350 users.
Q: Why is implementing HubStaff in companies completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them are available on their site. However, these are just based on United States laws. It is wise to check with a lawyer for international users.
Q: Can employees choose when they are being tracked?
A: Yes, employees can manually start and end HubStaff monitoring and have it run in the background. HubStaff doesn’t collect any data once tracking ends.