With the rise of internet work-from-home jobs and freelancing, our notion of a workplace is steadily changing. Today, our notion of a conventional workplace can differ from the rooms full of individual cubicles that we were used to. HubStaff, a software from a company of the same name based in the United States, offers its services for traditional, distant, or even completely online offices.
An employee tracking software is used to monitor whether or not employees are keeping on with their duties, as well as screen and look out for unwanted or illegal activity. Aside from monitoring behaviour, it may also be used to handle any type of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Hubstaff Zendesk Integration
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
All of us know full well that social media kills productivity. All too often, a few swipes on any social networking app will end up consuming hours of our time, even at work. Assessing on important notifications from time to time is acceptable, but it is helpful if managers know when it is becoming a problem. HubStaff can help track if workers use too much social media and other programs that hamper productivity.
HubStaff can take note of the websites (and even the url of the specific page) that employees visit during work hours, in addition to the time they spend on it. Traffic from applications may also be tracked and the time spent on them is also recorded.
The information is displayed neatly, and supervisors can see the page title of the visited webpages, the url, and the time spent, all in a single glance. They can also visit the links displayed to verify if employees really are letting time slide on sites unrelated to work.
Tracking individual displays is too much of a hassle and can be very awkward if done personally. But then, it is crucial for when a remote workplace setup is in order where it is impossible to handle employees in person.
HubStaff has a quality that could enable managers to take screenshots of the employees’ screens at a customizable time period, with 10 minutes as the default option. If this sounds too much of an invasion of privacy, then it could be set to have the screenshots be partially blurred. In this way, managers can determine if workers are working on their desks rather than playing games or watching movies, without exposing possible sensitive information.
It must be noted that employees would understand that this feature is activated on their displays. Employees would also be able to view the screenshots taken from their screens just so that they’ll be ensured that this feature is implemented only for reasons related to work.
That said, this still has an effect on the behaviour of employees as knowing that their screens are tracked is enough of a reason for them to execute their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a measure of worker activity. HubStaff can detect keyboard strokes and mouse interaction and discover times of inactivity where none of those instances are found.
HubStaff can then compare the overall time in which the mouse or keyboard is busy to the total time spent working. HubStaff considers a productivity rate of at least 60% as a good sign. Productivity rates of less than 60% can mean that an employee is taking too much time on the desk doing nothing, or if a worker is doing too slowly.
The dashboard for this tool shows the productivity rate of each member of the group. In this way, the tool can also be used to see how many members of the team are working on a project at a given time.
Work Limit Monitoring Hubstaff Zendesk Integration
Working overtime is also becoming more of a standard, even so in countries such as Japan where it’s an unofficial standard. Reasons can vary from employees wanting to finish their jobs early, catch up on jobs, and some are only workaholics who wish to be working as much as possible.
However, it has been demonstrated that too much work can be harmful as productivity and creativity declines without enough rest. There is a good reason why there is a regular 8 hours of work each day.
HubStaff can help managers monitor if employees are working a lot of hours per week. They could set the maximum time each week which employees can remain logged on for work. Following the maximum time has been reached, then the time monitoring tool stops. This way, workaholic tendencies are suppressed, and that employees won’t be given the incentive to put in a lot of time to work and sacrifice personal and rest time.
Monitor the Location of Employees
Managers working with remote teams may find it hard to communicate and coordinate the team. Some employees might be leaping from place to place for work, and also be operating from cafes or other workstations.
Setting up unplanned meetings can be hard if workers are commuting from 1 place to another, or if they’re doing field work.
Members of the team can install HubStaff in their smartphones so that the employee place monitoring feature can be utilized. With this, supervisors and team leaders can monitor the location of the members during work hours.
HubStaff can display how much time employees spend on commuting between places and how long is spent on each location. From these data, managers can determine the best time to do rapid meetings.
As this needs employees to install HubStaff on their phones, this may be seen as overly intrusive of a tool. However, same as the principles on iOS and Android applications, employees will know precisely when their places are being monitored.
Project Progress Monitoring
HubStaff lets the entire group report on the progress of their tasks. HubStaff can then use this to offer a report on the status of each job on a weekly basis. On the staff dashboard, managers can see each individual employee’s working hours and a summary of their completed and uncompleted tasks. The dashboard also shows whether workers are online.
Payroll, Timesheets, and other Miscellaneous Features Hubstaff Zendesk Integration
Aside from tracking employee productivity, HubStaff can also make it easier for managers and admins to handle payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can function as a digital check-in and check-out mechanism for companies. And, better than conventional systems where timesheets can be cheated, the HubStaff timesheet tool can capture the very first keyboard stroke or mouse action of the day for each worker.
Managers can also pause the system manually for breaks.
With HubStaff, keeping a list of working hours and salaries is also made simpler. HubStaff’s payroll managing tool can determine each employee’s payout based on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made simple. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set interval.
Job Tracking for Clients Hubstaff Zendesk Integration
Being transparent to customers is key for establishing trust for your business. HubStaff makes it effortless to communicate with clients, in addition to assure them that things are moving as agreed upon.
HubStaff makes it simple for clients to have a peek into the progress of jobs. This can be simply done by including clients into the members tab. From there, they could see the phases of the project, in addition to the pending and completed tasks.
Third party Applications Integration
HubStaff can integrate well with other project tracking tools including but not limited to Asana and Trello. This is good news for business owners that are already using other project management applications.
You may be asking yourself if using HubStaff to handle employees can be counterproductive as it might make a feeling of distrust between managers and team members. To ease your mind, you can be sure that HubStaff lets the whole team know of the entire monitoring system. Employees can make certain that their actions are monitored only during work hours, and precisely how they’re being tracked.
However, as a business owner or manager, it is your duty to let your employees know beforehand that your workplace will be implementing HubStaff. Also, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a monitoring system.
To put it simply, HubStaff is a monitoring system rather than a surveillance system. Employees can be sure that only the cases of the keystrokes and mouse activity are listed, rather than the actual keystroke that they register. HubStaff will not let managers and admins know what exactly their employees are typing.
HubStaff has three paid programs that charge a fixed price per user per month. The Basic plan costs $7, while the Premium and Enterprise plans cost $10 and $20 respectively.
Only the Premium and Enterprise plans unlock features related to payroll administration. The enterprise feature comprises fleet tracking and even a concierge account.
For those people who are willing to pay on an annual basis, then the cost per person per month of their paid plans will be slashed down to $5, 8$, and $16, respectively.
Verdict Hubstaff Zendesk Integration
You can be certain that HubStaff can flawlessly do the job that it claims to do. The user interface is clean and intuitive, and is not at all confusing, requiring only minimal orientation for workers not knowledgeable about the software.
However, it has to be said that not all businesses might benefit fully from using HubStaff. HubStaff is especially suited to modern desk tasks, and for projects where team members use computers for the majority of their time. Take jobs that take a whole lot of reading for instance, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be on top of a reading assignment in reality
Business owners should also not completely rely on the data that HubStaff collects to determine if their employees are being productive or not. HubStaff is merely a project management software with tools and features that can allow you to gauge the performance of workers and other members of the team. This is in no way a virtual or artificial intelligence office manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Hubstaff Zendesk Integration
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other data using Amazon AWS.
Q: Is there a maximum number of team members who can use HubStaff?
A: The paid plans have a minimum of two users and cap of 350 users.
Q: Is implementing HubStaff in businesses completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them can be found on their site. However, these are only based on United States laws. It is wise to check with a lawyer for international users.
Q: Can employees choose when they are being tracked?
A: Yes, employees can manually start and end HubStaff tracking and have it run in the background. HubStaff doesn’t collect any data once tracking ends.