With the rise of online work-from-home jobs and freelancing, our concept of a workplace is steadily changing. Today, our notion of a conventional workplace can differ from the rooms filled with individual cubicles that we were used to. HubStaff, a software from a firm of the same name based in the United States, offers its services for traditional, distant, or even completely online workplaces.
An employee monitoring software is used to monitor whether or not employees are keeping on with their duties, in addition to screen and be aware of unwanted or prohibited activity. Apart from monitoring behaviour, it may also be used to handle any sort of workplace and make it more productive.
Monitor Productivity and Improve Coordination with HubStaff Hubstaff Zendesk
HubStaff includes the features that you would expect from an employee monitoring software such as:
Online Activity Monitoring:
All of us know full well that social media kills productivity. All too often, a few swipes on any social media app will wind up consuming hours of our time, even at work. Checking up on important notifications from time to time is acceptable, but it is helpful if supervisors know when it is becoming a problem. HubStaff can help monitor if employees use too much social media and other applications that hamper productivity.
HubStaff can take note of the sites (and even the url of the exact page) that employees see during work hours, in addition to the time they spend on it. Traffic from applications may also be tracked and the time spent on these is also recorded.
The information is displayed neatly, and supervisors can see the page name of the visited webpages, the url, and the time spent, all in a single glance. They can also visit the links displayed to confirm if workers really are letting time slide on sites unrelated to work.
Monitoring individual displays is too much of a hassle and can be quite awkward if done personally. But then, it’s necessary for when a remote workplace setup is in order where it is impossible to handle employees in person.
HubStaff has a feature that can enable managers to take screenshots of the employees’ screens at a customizable time interval, with 10 minutes as the default option. If this sounds too much of an invasion of privacy, then it could be set to have the screenshots be partly blurred. In this way, managers can determine if employees are working in their desks rather than playing games or watching movies, without exposing potential sensitive information.
It must be noted that employees would understand that this feature is activated on their displays. Employees would also have the ability to look at the screenshots taken from their screens just so they’ll be assured that this feature is implemented just for reasons related to work.
That said, this still has an effect on the behaviour of employees as knowing that their screens are monitored is enough of a reason for them to execute their tasks.
Monitor Activity on Computer Peripheral Devices
In standard office setups, the sound of keyboard strokes and mouse clicks can be enough of a step of employee activity. HubStaff can detect keyboard strokes and mouse interaction and detect times of inactivity where none of those instances are found.
HubStaff can then compare the overall time in which the mouse or keyboard is busy to the overall time spent working. HubStaff believes a productivity rate of at least 60% as a great sign. Productivity rates of less than 60% can indicate that an employee is taking too much time on the desk doing nothing, or if an employee is doing too slowly.
The dashboard for this tool displays the productivity rate of every member of the team. This way, the tool can also be used to see how many members of the team are working on a project at a given time.
Work Limit Monitoring Hubstaff Zendesk
Working overtime is also becoming more of a standard, even so in countries like Japan where it’s an unofficial standard. Reasons can vary from employees wanting to complete their jobs early, catch up on projects, and some are only workaholics who want to be running as much as possible.
However, it’s been demonstrated that too much work could be harmful as creativity and productivity declines without enough rest. There is a great reason why there is a standard 8 hours of work every day.
HubStaff can help managers monitor if workers are working too much hours per week. They could set the maximum time each week which workers can remain logged on for work. After the maximum time has been reached, then the time monitoring tool stops. In this manner, workaholic tendencies are curbed, and that employees won’t be given the incentive to put in a lot of time to work and sacrifice rest and personal time.
Monitor the Location of Workers
Managers working with remote teams might find it hard to communicate and coordinate the team. Some employees may be leaping from place to place for work, and also be operating from cafes or other workstations.
Setting up unplanned meetings can be hard if employees are commuting from one place to another, or if they’re doing field work.
Members of the group can install HubStaff in their smartphones so that the employee place monitoring feature can be utilized. With this, supervisors and team leaders can monitor the location of the members during work hours.
HubStaff can display how much time employees spend on commuting between locations and how much time is spent on each location. From these data, managers can determine the best time to do quick meetings.
As this requires employees to install HubStaff in their phones, this can be seen as too intrusive of a tool. But same as the principles on iOS and Android applications, employees will know exactly when their places are being monitored.
Project Progress Monitoring
HubStaff lets the entire team report on the progress of their tasks. HubStaff can then use this to provide a report on the status of each project on a weekly basis. On the team dashboard, managers can view each individual employee’s working hours and a summary of the completed and uncompleted tasks. The dashboard also shows whether workers are online.
Payroll, Timesheets, and other Miscellaneous Features Hubstaff Zendesk
Besides monitoring employee productivity, HubStaff can also make it easier for managers and admins to handle payrolls and manage accounts.
Timesheet and Payroll Management
HubStaff can function as a virtual check-in and check-out mechanism for companies. And, better than traditional systems where timesheets can be cheated, the HubStaff timesheet tool can record the very first keyboard stroke or mouse action of the day for each worker.
Managers can also pause the machine manually for breaks.
With HubStaff, maintaining a list of working hours and salaries is also made simpler. HubStaff’s payroll managing tool can determine each employee’s payout based on the hours logged for them. By linking their paypal accounts with HubStaff, then payment transfers are made easy. Cash transfers for payroll can even be automatically set to weekly, monthly, or on a set period.
Project Tracking for Customers Hubstaff Zendesk
Becoming transparent to customers is key for establishing trust for your business. HubStaff makes it easy to communicate with customers, in addition to assure them that things are moving as agreed upon.
HubStaff makes it simple for clients to take a peek into the progress of projects. This can be simply done by adding clients into the members tab. From there, they could see the stages of the project, as well as the pending and completed tasks.
Third party Software Integration
HubStaff can integrate well with other project tracking tools such as but not limited to Asana and Trello. This is good news for business owners that are already using other project management software.
You may be asking yourself if using HubStaff to manage employees can be counterproductive since it may make an atmosphere of distrust between managers and staff members. To ease your mind, you can be sure that HubStaff lets the whole team know of the whole monitoring system. Employees can make certain that their activities are monitored only during work hours, and exactly how they’re being tracked.
However, as a business owner or manager, it is your responsibility to let your employees know beforehand that your office will be implementing HubStaff. Additionally, HubStaff should only be installed on the devices necessary for work where it would make sense to have implement a tracking system.
To put it simply, HubStaff is a monitoring system rather than a surveillance system. Employees can be certain that only the instances of the keystrokes and mouse actions are listed, rather than the actual keystroke that they register. HubStaff won’t let managers and admins know just what their workers are typing.
HubStaff has three paid programs that charge a fixed price per user per month. The Basic plan costs $10, while the Premium and Enterprise plans cost $10 and $20 respectively.
Just the Premium and Enterprise plans unlock features associated with payroll management. The enterprise feature includes fleet monitoring and even a concierge accounts.
For those people who are ready to pay on an annual basis, then the cost per person per month of their paid programs will be slashed down to $5, 8$, and $16, respectively.
Verdict Hubstaff Zendesk
You can be certain that HubStaff can flawlessly perform the job that it promises to do. The user interface is intuitive and clean, and is not in any way confusing, requiring only minimal orientation for employees not familiar with the software.
However, it must be said that not all businesses might benefit fully from utilizing HubStaff. HubStaff is especially suited to contemporary desk tasks, and for projects where team members use computers for the majority of their time. Take jobs that take a lot of reading for example, where employees might appear to be inactive based on computer interaction. The software might say that they are inactive, but they just might be on top of a reading assignment in fact
Business owners should also not completely depend on the data that HubStaff collects to determine if their employees are being productive or not. HubStaff is merely a project management software with features and tools that can allow you to gauge the performance of workers and other members of the team. This is in no way a virtual or artificial intelligence office manager.
All the same, HubStaff collects data seamlessly, and we all know that data helps you run your business effectively.
FAQ Hubstaff Zendesk
Q: Where do the screenshots go?
A: HubStaff stores the screenshots and other information using Amazon AWS.
Q: Is there a maximum number of group members who may use HubStaff?
A: The paid programs have a minimum of two users and cap of 350 users.
Q: Is implementing HubStaff in businesses completely legal?
A: HubStaff has complete legal permissions for use, and resources regarding them can be found on their website. However, these are just based on United States laws. It’s best to consult with a lawyer for international users.
Q: Can employees choose when they are being tracked?
A: Yes, employees can manually start and end HubStaff monitoring and have it run in the background. HubStaff doesn’t collect any data once monitoring ends.