Time Doctor Issues

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In searching for the ideal time-tracking software, you must not only look into what it is and how much it can offer but also the aspects that make it stand out from the rest. We all know that not all time trackers are created equal. Therefore, it’s important to stack up and determine which among the contenders is worthy enough to be given a try.

Of course, we mustn’t forget to look into the aspect of personal feelings as well. What you ultimately choose may either increase your team’s productivity or not – either way, it will change you whether you like it or not.

Out of all the top apps taking over today’s productivity scene, Time Doctor has teams and solo users in a trance for its jam-packed time- and task-monitoring capabilities. But has it caught us the same way? Read this comprehensive review to find out.

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Frank Rivera has posted a video review of Time Doctor on his YouTube channel Franklin Rivera. For those who like a more visual experience, To get a comprehensive overview of Time Doctor, you may still want to check out our article below.

A Closer Look at Time Doctor Time Doctor Issues

Time Doctor is a time-tracking and project-monitoring platform best suited for large or small businesses, teams who work remotely, and freelance professionals. Its lineup of tools and features aims to help teammates and individuals improve their productivity by an average of 22%.

Launched in 2012, around a decade earlier already, Time Doctor has slowly gained a large following, becoming a popular time management tool among companies everywhere, whether they’re established or just starting in the industry. It has also become a hit among freelancers who often work for multiple clients thanks to its convenient client portal feature.

Time Doctor has accumulated a user base that exceeds 250,000 over its 20-year history. Apple, Ericsson and the Better Business Bureau (BBB), Verizon and Boost Media are just a few of the many companies that have used Time Doctor for employee and time management issues.

Time Doctor is well-known for its time and activity tracking functions, as well as advanced capabilities such setting reminders to remind you when the timer should be started and stopped. These features alone may be enough for the platform to position itself way ahead of other time management apps. However, it is unable to do so because of its lack of consistency in user useability.

We believe Time Doctor can be a great addition to any team or individual looking to increase their productivity. Keep reading to know more about what else this one-of-a-kind platform has to offer and how well each of them works! Time Doctor Issues

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The pros

  • Time Doctor is best recognized for its excellent, easy-to-use time and activity management tools and functions.
  • It includes outstanding features like pinpoint-accurate reports, idle alerts and automatic reminders.
  • Its accessible and comprehensive client portal makes freelancer-client interactions a convenient experience.
  • It offers a smooth and sizable list of integrations with third-party platforms.

The Cons

  • The platform’s confusing user interface makes navigation difficult for many users, particularly first-timers. Time Doctor Issues
  • Its mobile apps are not as flexible as its web and desktop counterparts, despite their potential.
  • It doesn’t offer smooth switching between the web-based client and desktop apps, especially if you’re both the administrator and the user.
  • You can only access the time tracking feature if you download and install the desktop app or web extension.

Plans and Pricing

Before we move on to everything else, let’s talk about the plans and how much they cost first. Time Doctor currently has three paid subscription tiers. Each tier offers a unique set of tools and features that get more expensive as they become more complex.

Pricing will increase depending on how many users are added to a team. Let’s take a look at the three plans available on the Time Doctor platform.

  • Basic – $70/user annually or $7/user monthly

Time Doctor’s Basic tier includes access to the platform’s core features, such as time and activity tracking, task and project management, and unlimited screenshots. You can only access them if the web extension or desktop application is downloaded. Plus, you’re limited to one month’s worth of data storage.

  • Standard – $100/user per year or $10/user per month

The Standard plan unlocks the opportunity to access a few advanced features, such as tracking the apps and website URLs used by any of your teammates, the payroll tool, reporting, and an additional 60 integrations with third-party apps. It also sees upgraded time limitations to its customer support hotline – from three days to 24 hours.

  • Premium – $200/user per year or $20/user per month Time Doctor Issues

The Premium tier is the most complete yet out of the three. Those subscribed to it are given access to all of what Time Doctor has to offer – on top of the core tools, they can also explore the client portal, take video screen recordings, and receive VIP-style support.

Paying annually will get a complimentary charge for the first 2 months. Unfortunately, Time Doctor does not offer a free plan; however, each of the three plans has a limited 14-day free trial for those who want to test the waters and see if it’s the perfect tool.

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The User Interface

Despite being filled to the brim with robust time and activity management tools, Time Doctor may be highly notorious for its clunky and poorly-designed take on the user interface and experience. It can be a pain to navigate the platform. This is especially true if you are just starting to explore the dashboard and other features.

Many users of Time Doctor, for instance, have had difficulty accessing the various functions. They’ve complained about the lack of in-app centralization, which would have saved a lot of time and effort. Users can access the time tracking feature via the web extension or desktop app. The website version only has project management, reporting, as well as other admin features. This is why switching between the portals is easier – it’s not possible to do this with other time management platforms.

Another obstacle Time Doctor users need help with is the general look and design. Save for the desktop app, and the website-based dashboard sure does lack a few key intuitive features which would have made for a more convenient user experience. The diversity of data graphs needed for reporting is also a must. Sure, the bar graphs are awesome, but what about the circles graphs? You might also like pie graphs. Line graphs, perhaps?

Time Doctor’s interface and design are already a problem. We’ll be reviewing that in a moment! Despite their lackluster appeal, they are not strong enough for the platform to track work activity. Some users don’t even mind the UI issues at all, while others have learned to adjust quickly to it over time. Time Doctor Issues

There is still hope that Time Doctor’s UX and UI issues could be fixed in the near future. But for now, those new to the platform will have to go through a rather steep learning curve before getting used to its inner workings.

Key Features Included in Time Doctor

Let’s now dive into the tools and features you might want to explore when you log in to Time Doctor.

Project and Data Management

With Time Doctor’s project management capabilities, individuals or administrators within a team can create tasks and group them into groups with just a few clicks. Admins may also utilize this feature to assign their employees tasks to offload and maximize their teams’ productivity. Although you can set up standalone tasks, you may group them if you’d like into larger projects to keep things tidy and organized – a great idea for big companies whose stability relies on numerous departments beneath them.

Time Doctor knows that a clear workboard is a great way to get things done. With that in mind, admins may opt to limit access to select tasks or projects by assigning them to only a specific employee or group of employees within the team. Do you want to check out who’s working on the task or project now? The dashboard allows you to track their progress and see how long they have been working.

Unlike the few other time management platforms out there, Time Doctor allows users to create permanent trackable tasks that can be easily adjusted, edited, or even deleted without having to worry about adding one day by day. People who are used to repetitive tasks no longer have to deal with this problem every day. All they have to do is make them permanent! Time Doctor Issues

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Time Tracking and Alerts

Time Doctor’s time-tracking software can only be accessed via its Chrome web extension or desktop application. Despite not being available in the web dashboard, its capabilities are surprisingly well-versed enough to make it stand independently. It’s easy to use – simply add the task to which you are assigned and then click the start button to track your progress. It’s simple as that!

All your activities and actions will be recorded as the timer runs through your task. These actions and activities will be recorded and saved to the dashboard. Administrators can then access the dashboard to monitor their employees’ progress. You may do it the same way if you are working alone.

Time Doctor’s time tracking tool is unique in that it allows users to set up their own setup until they are happy enough to work. This includes the reminders feature, where the software automatically reminds you when to start or stop your work hours. Another is the “idle time” function, in which users can convert the duration in which they haven’t been working and reassign it to work hours.

The timer will stop the tracking if there is no user activity after a few minutes. If you ever spot something like this and you’ve gone to attend to other things beforehand, you may manually click the play button to resume tracking. You can also pause the timer if you need to take a break from work. If you need space to take a proper break and don’t want to resume or stop the timer on your own, Time Doctor lets you incorporate time intervals between your daily tasks.

While Time Doctor can track your progress and work hours online, did you know it could also do this offline? Time Doctor, like other time-monitoring apps like Hubstaff, can track your activities and record the hours spent on your task, even without an internet connection. Time Doctor Issues

Website and App Usage Monitoring

Time Doctor monitors more than just hours spent on a desktop. It also tracks websites visited and keystrokes made while you work. If the platform sees that the mouse cursor or keyboard hasn’t moved for longer, it will pause instantly and stay that way until you do something with it.

Often, it’s hard to tell whether someone seems productive until you find out what they’ve been doing. It’s an easy relief to hear if they are focusing on their tasks. If they’ve been procrastinating by going to other platforms that divert from what they’re supposed to do, that’s a completely different story. No matter if you’re strict or relaxed with it, Time Doctor allows users to check which kinds of websites or applications their fellow teammates have used during work hours and how long they’ve glued their eyes to them.

Time Doctor has a number of monitoring features that allow admins to easily see if employees are wasting their time or attending to a task. This feature can be used to identify if the URL or application name, and the status it is in, are some of the many. Admins or managers, specifically, may take this chance to set the productivity rating of each platform to any of the three ranks:

  • Productive, if it serves a team/project’s purpose as a key driver to its tasks.
  • Unproductive, if it otherwise serves zero purposes and, therefore, a time-waster
  • If it is neither productive nor unproductive, it will be considered neutral.

These statuses can be assigned to any app or website and can be set to be restricted to a single user, group/team or company. The ability to track website activity and customize productivity statuses per user makes it highly convenient for teams who work in jobs requiring a strong focus on specific tasks, like content writing, for instance. For what it’s worth, Time Doctor may be lucky this time to have this crucial function included, unlike other time-tracking software. Time Doctor Issues

Activity Screenshots and Screen Recording

We told you earlier about Time Doctor’s ability to track your activity and time in the background, while posting it to the web dashboard for administrators to view. This is why it has built-in snapshot capabilities.

Admins can set a specific time interval for automatic screen capturing across their project/team, whether it’s fixed to 10 minutes or 30. If they please, they may also opt to select any of their teammates who should be allowed access to this feature.

As a measure of user productivity, each image includes additional information about the mouse cursor activity and keystroke activity. Premium subscribers have unlimited access to screenshots. Those who subscribe to Time Doctor’s Standard and Basic plans have unlimited access to screen shots. However, premium users can record video screens. Instead of taking pictures of the computer monitor, the platform records three minutes’ worth of work activity in action.

There may be rare instances in which someone from a project/team may be at risk of a breach of privacy caused by serious circumstances. To protect their safety, they might be permitted to delete screen recordings or screenshots within the Time Doctor platform. However, this will likely result in the deduction of work hours listed on the day of recording.

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Productivity Reporting and Analysis

Time Doctor lets users view, edit and save pre-built reports. Each report contains the data and insights that the software has collected during the user’s work hours. All of these reports are presented in decent visuals or summaries. Users can request reports to determine which time management and productivity practices are working well and which ones need to be improved.

Time Doctor’s report collection has so many options for you to explore. Its Web and App Usage report, on the one hand, lets you see how many hours you’ve spent and how active you’ve been on any website or app that’s classified as productive. The Poor Time Use report shows how long you have sat on sites that have been flagged inappropriate for work. However, issues have arisen, especially from multi-screen work set-ups where one could jam to their favorite playlist on one screen while they get to their task on another. Poor Time Use also includes being able to set pop-up windows on off-limits websites, so whenever someone decides to go to YouTube, for example, they’ll be instantly met with a reminder if they want to continue or go back to focus on their assigned task.

Other types of reports include the Timeline report, which displays all your tracked hours in chronological order, primarily divided into the colors yellow for manual time recording and green for automatic; the Project and Tasks report, where hours spent on assigned tasks and/or projects are broken down in full detail; and the Activity Summary in which your total work hours and the full percentages derived from a combination of all other reports are laid out for you and your admin to see. Time Doctor Issues

Time Doctor’s reporting tools are impressive, but some users don’t like the process of creating them. First, most reports are formatted in a clunky way, which can impact how they’re exported. Second, XSL and CSV are the only two options Time Doctor has made available and nothing else – some may be simply okay with that, but others won’t like this lack of export file diversity as much.

White-labeling and Client Access

If there’s one thing about Time Doctor that dedicated freelancers or solopreneurs can’t get enough of, it’s the ability to share the progress of their tasks with their clients, even if they are not exactly their teammates or don’t share a Time Doctor account.

If your job is to take commissions from a wide variety of clientele, you may be glad to know that the platform’s remarkable Client Portal feature lets you do exactly that!

You simply send in the link to the portal to a client of yours, and once they gain access to its dashboard, they may be able to take a good look at how long and how far you’ve worked, the tasks you were able to finish beforehand, and even the library of recorded screenshots and reports. You have complete control over what your clients see through the Client Portal, which results in smooth, tasteful interactions.

If you own and manage a well-established business – and have enough money to pull it off – you may also take advantage of Time Doctor’s white-labeling feature by integrating its tools with your own branding.

Payroll

Planning to pay your employees based on how much they’ve dedicated their time to their respective tasks? You can do that within the Time Doctor platform through its built-in payroll feature. You can turn on payroll deep within the settings of your web dashboard and your team will be automatically billed. You may pay your teammates based on tracked hours or on a fixed-rate basis.

Time Doctor’s payroll tool supports every form of currency in existence. As for payment methods, you may ask your employees to have their salary sent through PayPal, Payoneer, or TransferWise. For batch payments, you can export your payroll information to a CSV file if you work for a larger company. Multiple payments are sent at once.

Integrations with Third-Party Services

Time Doctor currently houses a decent yet heavy range of integrations with various third-party platforms, focusing on business, work, and productivity. With an approximate estimate of over 60 integrations, Time Doctor makes it easy for you to manage your team’s combined work in one interconnected ecosystem.

These include connections to project management platforms such as Trello and Asana, payment services such PayPal, work messaging apps such Slack and CRM platforms like Salesforce. A public API tool is also available to integrate with other apps. This can be used if you know something about coding or you and your teammate are good at it.

The Time Doctor Mobile App

Time Doctor’s desktop program is available to download and install on Windows PCs, Mac OS devices, and Linux OS computers. The latest web extension, however, is only available on Google Chrome. However, the time-tracking software also offers its users unlimited access through their smartphones: Time Doctor currently offers not one but two mobile app versions, both of which you can download on the Apple App Store and Google Play.

No matter how you look, you may be able to track your work hours and progress even if you’re out of the office. On one side, the classic version of the app lets you overview the tasks within a project that need to be done, as well as track where your teammates are through GPS – both on top of the basic time-tracking tools and limited dashboard settings.

Time Doctor 2 is the latest version. It has almost the exact same functionality as the older version. Only two differences distinguish the two versions: 1) TD2 can only be used on Android devices and 2) you won’t have access to other features other than time tracking – a notable downgrade from TD Classic.

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Time Doctor: How safe and secure is it?

You may be questioning whether Time Doctor is worth using as a time management tool. It is possible that its surveillance tools may keep track of your activities, even if you temporarily pause your timer to take a break. We are happy to inform you that the 1984-style work scenario is not something we find frightening. Your activities will not be saved to Time Doctor’s cloud database. You’re safe because it’s not spyware-like.

We want to remind you that screenshots and recordings can be used to track your work activity. Project managers may also use the webcam shot feature to see their coworkers right in front of them.

Ok, that might be a concern for some admins, especially if they are concerned about their privacy. But don’t worry, admins can disable screengrabs and webcam shots depending on how they feel.

As Time Doctor promises that all your activity and likeness will not be force-shared in vain, the same sentiment can be applied to the payment information typed into the platform by you or your teammates, which will then be automatically deleted after a short while for the sake of privacy.

Time Doctor further takes up drastic security measures to ensure that every user’s account isn’t easily breached. These measures include guaranteed protection by 2FA and a strong password policy, and all the data made within the platform is safeguarded by strong SSL encryption in maximum security facilities. Time Doctor is cloud-based so you can expect your data to be regularly backed up. You may be able to have your data restored quickly in the event of an internet or power outage. This will ensure that you don’t lose any progress.

The bottom line: Do you use Time Doctor?

Time Doctor is a time management tool that can be used by freelancers and professional teams. It offers both the simplicity of a task management system and the sophistication of an advanced time tracker. This creates a harmonious balance between them.

Although the range of dynamic features in this app has left us speechless, we still found the experience to be awe-inspiring. However, it would have been much better if the UI and UX were more clear, less cohesive and lacking in functionality in mobile apps. There was also a lack of report graphics options and, to a certain extent, a disorienting UI. These problems may have hindered other users as well as us from enjoying the experience to its fullest. Still, others don’t mind anyway because it works exceptionally in what it was originally designed to do – track time.

Overall, we ultimately believe that Time Doctor has what it takes to stand on its feet, despite not offering the same easy accessibility as other apps do. Besides, every time management platform shines uniquely, right?

FAQ Time Doctor Issues

How do I contact Time Doctor’s customer support team?

You can contact Time Doctor’s customer support hotline via e-mail, or live chat. There is currently no phone support option provided. However, if you have an important matter and the best and only thing you think to solve this is through talking over the phone, you may leave behind your contact details and preferred call time through any of the available outlets. A member of the hotline will notify this and reach you any day.

You won’t find any tutorials or tips for Time Doctor anywhere else.

Though there are YouTube videos and how-to articles from independent creators that have already discussed it in full detail, Time Doctor does offer its users an alternative through its dedicated help center, where most of the information included comes from the team behind the platform themselves.

To apply for a Time Doctor paid plan, do I need credit card information?

No, you won’t need to use your credit card to sign up for a limited 14-day trial. If you are done with the trial period, you can bring it up again to purchase a Time Doctor subscription.

Is Time Doctor HIPAA-compliant?

Yes. Time Doctor follows the rules and standards of the US Health Insurance Portability and Accountability Act. The platform is technically flexible enough to be used in a wide range of industries and niches. However, it can also be useful for healthcare teams.

 

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